Walsall Housing Group is using Clearview’s business intelligence and reporting software, having originally started with Clearview’s strategy and performance suite in 2007. Hazel Edwards, business insight and performance manager, Walsall Housing Group, said, “Before the introduction of Clearview, a lot of our technical report-writing team’s time was spent responding to one-off information requests. We decided…
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Walsall Housing Group
Walsall Housing and Vale of Aylesbury gain NCC accreditation
Walsall Housing Group and Vale of Aylesbury Housing Trust have both been award the National Computing Centre’s IT Department Accreditation (ITDA). The ITDA is a business improvement programme which examines an IT department’s performance against over 100 common controls, enabling the department to compare and understand its own strengths and weaknesses and make improvements if…
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Walsall Housing’s 5-year RoI with Siemens
Eighteen months after Walsall Housing Group’s implementation of a new IP-based communications platform from Siemens Enterprise Communications, independent research from Forrester Consulting has found that, over five years, the housing group can expect a return on investment of 121 per cent and 90 per cent first-time customer call resolution. Walsall Housing Group installed Siemens OpenScape…
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Walsall Housing Group tests loopholes in security
As organisations’ infrastructures attempt to deal with the growing volume and complexity of internal and external security threats, Walsall Housing Group is committed to regular penetration testing of its IT systems to highlight potential weaknesses before they are exploited. Phil Pettifer, network and security manager, WHG, said, “Penetration testing gives us peace of mind. It’s…
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