Watford Community Housing has upgraded two of its 16-storey tower blocks to a Grade D, LD1 fire detection system from Aico. WCH’s high-rise blocks were recently chosen for mandated safety audits under Hertfordshire Fire and Rescue’s supervision. After an initial review of its housing stock, the housing provider decided to upgrade the buildings’ safety systems…
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Watford Community Housing
WCH’s real-time repairs’ tracking with Localz
Watford Community Housing has teamed up with Localz to roll out real-time operative tracking, with the aim of delivering faster and more flexible repair processes for both its tenants and its repair workers. On the day of their appointment, tenants receive a message when their operative is on their way, with a link to a…
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In Conversation with Paul Richmond | Watford Community Housing
Housing Technology’s George Grant interviewed Paul Richmond, Deputy Chief Executive at Watford Community Housing, about a range of topics including productivity, the impact of the Covid-19, and the future of the housing sector. Watch the full interview below. Watford Community Housing is a housing association with homes across South-West Hertfordshire. They own and manage more…
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Watford Community Housing’s digital journey during lockdown
Three years ago, Watford Community Housing started a significant digital transformation programme to bring our service offerings and infrastructure up to modern standards, and also to lay the foundations for future development and innovation. This required a fundamental re-evaluation of the way our IT function operated, changing its relationship with both the business and external…
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WCH cuts arrears with Orchard Income Analytics
Having used Orchard software for over a decade, Watford Community Housing is now also using Orchard Income Analytics to manage its tenants’ rent arrears. WCH’s previous BI platform for managing arrears didn’t integrate with Orchard Housing so that income officers had to constantly switch between different applications to get the data they needed to manage…
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BoardPacks app at Watford Community Housing
Watford Community Housing Trust is using BoardPacks software on iPads to make its board papers easier to use and reduce the administrative burden and cost of preparing them. Julie Robinson, director of resources, Watford Community Housing Trust, said, “BoardPacks is simple to use, and board members that were already familiar with Apple products found it…
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