Wiltshire Council

Just published: Housing Technology Guide to CRM & Omni-Channel Communications

We have just published the fourth in our series of guides, the Housing Technology Guide to CRM & Omni-Channel Communications, with support from Aareon UK. Topics covered include embracing the digital customer experience; driving digital transformation with better UX; retail, shopping and tenants’ omni-channel experience; and Wiltshire Council’s Aareon 360 Customer Portal. Our guides deliver…
Just published: Housing Technology Guide to CRM & Omni-Channel CommunicationsRead More →

Case study: Wiltshire Council’s Aareon 360 Customer Portal

One of the greatest challenges facing housing providers and local authorities at the moment is their need to deliver the same services to residents while being unable to offer the same level of personal interaction. Restrictions on face-to-face contact have meant that housing officers can only visit those in the greatest need, while call-centres are…
Case study: Wiltshire Council’s Aareon 360 Customer PortalRead More →

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

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Wiltshire Council

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