Worthing Homes is set to implement Civica’s cloud-based Cx Housing Management, Cx Asset Management, Cx Contractor and Civica Involve software in a new five-year contract. The housing provider has around 4,000 properties and is adding 100 new properties each year, so part of the project’s aims was to gain a better understanding of its tenants,…
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Worthing Homes
Worthing Homes cuts arrears with RentSense
Worthing Homes has reduced its arrears by £25,000 with the help of Mobysoft’s RentSense. Before the pandemic, the housing provider’s approach to income collection was based around being active in the community and visiting tenants. Simon Anderson, head of customer services, Worthing Homes, said, “As a result of not being able to visit tenants in…
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Britannic telephony at Worthing Homes
Worthing Homes has retained its incumbent telephony supplier following Britannic Technologies’ successful implementation of a new Mitel-based infrastructure. The system went live in January 2011. Following a ‘mystery shopper’ exercise to measure customer satisfaction, Worthing Homes realised that its 10-year old system wasn’t providing the functionality nor the reporting needed. An independent review suggested that…
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RAM signs new customers for SORP & component accounting
Real Asset Management has announced that Cardiff Community Housing, South Yorkshire Housing Association and Worthing Homes are set to use its Asset4000 system to support component accounting and for compliance with the Statement of Recommended Practice (SORP) which takes effect from April 2012. Under the new SORP guidelines, housing providers will have to divide their…
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