Active Housing has built a tenant self-service portal with its Active Repairs diagnostic software for Yarlington Housing Group, with the aim of having 80 per cent of its tenants’ transactions conducted online by the end of 2018. In the seven months since the portal was launched, 75 per cent of tenant households now have online…
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Yarlington Housing
My Yarlington gains 5,000 sign-ups
Yarlington Housing has had more than 5,000 customers sign up to its online customer portal, My Yarlington, since its launch in September 2017. Sam Leigh, executive director of service and transformation, Yarlington Housing, said, “We are thrilled that more than 5,000 of our customers have signed up to My Yarlington and are using the online…
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New housing customers for Capita Software Services
Derby Homes, Melin Homes, Newark and Sherwood District Council, Southway Housing Trust, Community Housing Group, and Yarlington Housing Group have all recently implemented new software from Capita Software Services to extend their mobile working capabilities. Roger Birkinshaw, housing director, Capita Software Services, said, “We’re pleased to see the impact and benefits mobile working continues to…
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Clearview performs for Yarlington Housing
As part of its 2020 strategic plan, Yarlington Housing Group has implemented Clearview’s performance management system in order to monitor and spot trends among the 20 ‘pledges’ comprising its plan. Yarlington Housing was originally looking for a system to monitor its KPI suite, in order to give accountability to its managers and enable trends in…
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Yarlington Housing wins national IT award
Further to the story in the last issue about Yarlington Housing’s success with GIS, the housing provider has since won the ‘Best Not for Profit IT Project’ at the UK IT industry awards. Beating companies including Barclay’s Bank, Scottish FA, Disabled Living Foundation,and Cancer Research UK in its category, Yarlington Housing demonstrated its solution to…
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Mapping the future at Yarlington Housing
Yarlington Housing Group has introduced GIS and spatial analytics across its operations to make significant cost and efficiency savings, based on linking disparate in-house and third-party data. The housing provider reported that the budget for the project was around £50,000. Based on Ordnance Survey mapping, Yarlington’s bespoke web-based system centralises data from in-house systems, partners,…
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