By 2025, analogue telephony services will be switched off completely in the UK, presenting a challenge to providers and users of telecare services, such as personal alarms and pull cords.
As a telecare user, Housing & Care 21 realised that it would be uneconomical to continue to service, maintain or replace failing analogue telecare systems, so has begun a long-term plan to migrate to an all-digital service from Appello.
Housing & Care 21 and Appello have worked together to develop the LivingHub wall-mounted tablet to be used instead of traditional analogue systems, featuring room-to-room video calling, remote door-entry, direct access to onsite staff and faster connections to a monitoring centre (down from 90 seconds to just three seconds).
Over 100 Housing & Care 21 sites have now been migrated to digital with Appello’s support, with a further 40 sites planned to be completed by March 2019 and the remaining developments to be completed ahead of the switchover in 2025.
