North Devon Homes has recently partnered with Housing Insight and its PanConnect Staff App, a cutting-edge mobile working system which simplifies many day-to-day services for housing teams such as case management and operational efficiency.
The integration of the PanConnect Staff App with North Devon Homes’ Civica CX system is a critical component of this initiative, allowing the housing provider’s teams to work seamlessly across systems and access critical housing data, even while out of the office. Remote and mobile access to housing data will help them to carry out important actions and complete key day-to-day visits. By reducing the need for any unnecessary visits, the collaboration is expected to boost the productivity for North Devon Homes’ staff at the same time as improving residents’ satisfaction.
The project represents a three-year contract between North Devon Homes and Housing Insight. The first phase of the project was delivered in just five weeks, demonstrating the speed and agility of both organisations to provide solutions that will have an immediate impact.
Martyn Gimber, CEO, North Devon Homes, said, “We are excited to work with Housing Insight on this project. PanConnect will not only make our operations more efficient but also provide our team with a more flexible way to manage cases and engage with residents while out in the community.”
Katrina Heyworth, head of sales, Housing Insight, said, “We are happy to welcome North Devon Homes and support their organisation with PanConnect for more effective case management. North Devon Homes’ commitment and the collaboration from both teams since the start of the project has been remarkable. We expect that North Devon Homes’ implementation of our PanConnect App will significantly enhance user efficiency, boost staff performance and foster better resident engagement.”
The ultimate goal of the partnership is to create more efficient ways of working for housing teams, allowing them to focus on delivering the best possible service to residents while leveraging the power of modern technology to simplify and enhance everyday processes.
Find out more about Housing Insight and its solutions that support housing providers at housing-insight.co.uk.
