1st Touch: Are we there yet? – The friction-free journey of the digital tenant
1st Touch will show you what can be accomplished with the right workflow and integration with existing technology. This will include tenants booking confirmed repair appointments in real-time, multi-functional field workers ability to get it ‘right first time’, smart arrears contact management, and using data science to predict and prevent problems.
Accent Group: Digital service – As easy as I-C-T
We all know what ICT stands for don’t we? I = information: the metrics which drive your business; C = communication: and also collaboration, contact centre and connect; and T = T-shaped people: that’s people with skills who can influence. Accent Connect is the last piece of our digital services jigsaw. This is the story of how Accent has developed a personal, modern and better service for our residents.
AmicusHorizon: Infrastructure decisions to support corporate objectives
We’ve decide our approach to cloud, upgraded and improved our infrastructure, improved our security and our DR to help deliver the corporate goal of ‘8/10 staff say they have the right tools to deliver a great service’. We’ll cover what we did and how it improved our user experience.
Our co-designed cloud-based solution, CleverCogs, enables us to deliver our services through a touch-screen home hub and mobile app. This ground-breaking system not only drives business efficiencies of up to 10 per cent, but has changed the way we work and increased business opportunities. CleverCogs is integrated throughout our new highly-accessible Blackwood Houses in Dundee, which even includes a new prototype washing machine that washes, dries and irons clothes.
BT provides services for gathering, transmitting, analysing and acting on information, using the power of communications to make a better world; this is core to our IoT strategy. We leverage our ‘cloud of clouds’ vision to bring IoT services together and organised around our customers through global industry practices and vertical propositions.
Capita: ‘Ask Alexa… The top 5 emerging technologies in housing
We’re now in a world where technologies once considered the subject of sci-fi or future-gazing are becoming a mainstream, everyday reality. In the past, consumers led the charge when it comes to the adoption of emerging technologies, but the time is now ripe for social housing to begin reaping sustainable benefits from their implementation. Capita explores some of the housing sector’s hottest emerging technologies, featuring headless interfaces, ChatBots, bot automation, the internet of things and artificial intelligence, and the ways they can drive transformation across an entire organisation.
Castleton Technology will be showcasing an exciting business transformation project we are collaborating with Cluid Housing on and what can be achieved with our fully integrated software solutions. Discover how Cluid Housing plan on transforming the way the whole of their organisation works with our housing, finance, CRM, Agile applications, financial planning, purchase-to-pay and repairs solutions.
Catalyst Housing: Scratch building an incident response capability
Relying on preventative controls alone is a high-risk strategy, as it is inevitable that such controls will eventually fail against the backdrop of an evolving and complex threat landscape. Organisations must be ready to respond when an incident arises. Catalyst will explain its approach and share the lessons learnt in the development of its incident response capability.
Engage Property Technology: Expect more
The world is changing and so are the expectations of the growing number of people who rent. Never before has the case for digital transformation been more compelling with residents who expect more, demand more and deserve more. Landlords and investors expect more too; lower management costs, happier residents and better brand image. So, what is really happening in the sector and what are technology leaders expected to deliver?
Family Mosaic: User experience and service delivery
User experience is an often-used terminology in the IT sector, but we ask what does this mean for the housing sector? Surely we already do this as part of our standard processes? This presentation details the mind-set and approaches behind UX and the gains from adopting this approach to service delivery. In an ever-changing digital landscape, clear directions for any IT service are fundamental to effective right-first-time delivery.
First Wessex: Business transformation with cloud, mobile and digital
First Wessex has responded to cuts in rental income by launching an ambitious programme to transform and modernise its business, with technology at the heart of this transformation. Hear how technologies such as cloud, mobile and digital are being implemented and how we are engaging staff in cultural change.
GreenSquare and Islington & Shoreditch Housing: Microsoft’s Power BI applications in housing
What the Microsoft Power BI, Power Map, Power Pivot and Power Query products do, why they are such a big deal, their practical uses in housing, how to empower the decision makers in your business, and real examples of how GreenSquare Group and Islington & Shoreditch Housing Association are using these tools.
Hootsuite: Transforming residential communities through social media
The housing sector is under increasing pressure to provide high-quality care, safe accommodation, and to strengthen our communities. Hootsuite, the most widely-used social media management platform, will shed light on how housing providers can tap into the power of social media to engage with people from all areas, and drive positive change.
Housing Plus Group: IT strategies for partnerships and mergers
For five years, Severnside Housing and Shropshire Housing Group have worked in partnership on IT, with a joint IT strategy to support differing business objectives and to provide VFM. With the creation of the new Housing Plus Group and the challenge of rent cuts, we will review how the IT strategy and partnership working have been further developed to enable business transformation and deliver operational efficiencies through greater levels of collaboration.
Isos Housing: Don’t throw the baby out with the housing system
Instead of adopting the current fashion of adding a CRM, we re-selected Capita Open Housing and decided to completely re-implement the solution, starting with a ground-up approach and challenging every part of our current implementation. Taking advantage of integration with DRS, Total Mobile and Sharepoint, we carried out a full lean review of our entire business. This is our project story.
Mobysoft (with Sovereign Housing): What can predictive & big data analytics deliver?
This presentation will highlight how other sectors are harnessing the power of predictive analytics as well discussing how social landlords are beginning to embrace the technology and look at what is it delivering and how the sector could further benefit in the future. Sovereign Housing will explain how the technology is helping it protect revenues and mitigate welfare reform while showing how it can be a ‘light-touch’ approach for IT, enabling them to be more agile and strategic rather than operational. Sovereign will also go on to share their thoughts of how big data analytics may unfold within the social housing sector in the coming years.
Orbit Group: Customised web mapping
myM@ps is Orbit’s customised web-mapping solution based on the users’ perspective in delivering value for money and quicker resolution of staff queries. This presentation showcases Orbit’s GIS journey in distributing a tailored GIS resource to staff across different business areas.
Orchard: Data-driven housing – Connections to projections
Orchard will discuss some of the challenges and opportunities presented to housing organisations as they move towards a data-driven business model. Asset management, housing management and CRM systems contain a vast wealth of information, so what can be done to join up and leverage data to improve efficiency and discover insights? Hear case studies about housing providers that have moved beyond using spreadsheets and reports of current portfolio and tenancy performance, to shaping business plans using analytics and scenario modelling to project future outcomes.
RHP: Putting goldfish at the heart of our strategy
While many have put all their focus into developing technology solutions for their digital transformation, we explain how RHP has approached things differently, looking outside in and putting our customers at the heart of everything we do. We’ll also discuss the key part our people and culture have played. And the goldfish? You’ll have to come along to find out!
Sanctuary Housing: OneSanctuary – SAP in housing
Sanctuary has become the first housing provider to implement SAP company-wide, with our OneSanctuary programme. It’s providing a strong foundation for supporting the group’s continuous growth by improving ways of working and helping to achieve greater operational efficiency internally and externally. Now, 5,000 staff use OneSanctuary on a daily basis and this large-scale technology solution is transforming the way the group operates.
Shropshire Housing: The internet of things – 21st-century Trojan horse or possible data revolution?
It’s new, relatively unproven and its use is growing at an exponential rate, but there is little doubt that IoT could revolutionise the way we collect and use data. But do smart homes and big data really matter? Do the security implications outweigh its possible benefits? We take a look at applications, risks to consider, total failures and, ultimately, how we see IoT benefitting housing providers and tenants.
Soha Housing: Voice analytics in housing CRM
Soha Housing is successfully using AudioFinder, a voice analytics tool to search and speedily track calls concerning service delivery, capturing service-based issues at the earliest opportunity. Calls converted into data are indexed and analysed by date, theme (such as repairs), issue or complaint type to understand what really happens in the process flow, maximising the potential to make financial savings and provide the core customer requirements.
Southern Housing Group: Achieving business integration through service management
This presentation will provide a valuable insight into Southern Housing’s service management programme, enabling IT to move beyond business and IT alignment towards true business integration. The session will highlight the cultural change aspects and the importance of people in the quest for value for money and operational efficiencies. The presentation will share key ingredients for success and enable you to identify opportunities to put the ideas and approaches into practice within your own organisation.
The social housing sector is going through a period of unprecedented change, most evident in the number of large-scale mergers. Sovereign’s Director of Consultancy, Jacqui Stoggall and Executive Consultant/Interim CIO at Circle, Keith Woolley discuss the impact of this, what to be aware of, planning your transformational approach and achieving success with particular reference to our involvement with the Circle and Affinity Sutton merger.
Sovereign Housing Association: The benefits of an enterprise GIS
Sovereign Housing will explaining the journey it has been on to deploy an enterprise GIS and look at the main benefits that are being realised today. Demonstrations of its ‘Sovereign Electronic Mapping System’ will include operational and strategic examples including strategic asset management, understanding its customers and strategic insight projects, as well as how GIS is supporting its recent merger with Spectrum Housing.
Torus: Transformation in turbulent times
In 2015, Golden Gates Housing and Helena Partnerships formed a brand new housing group called Torus. A key element of our business case was to deliver efficiencies through back-office systems integration. Our journey involved developing new service delivery models, new IT and transformation strategies, multiple IT procurements, IT and business priority integration, developing partnership delivery; and engaging hearts and minds to deliver efficiencies in turbulent times.
Viridian Housing: Digital adventures at Viridian Housing
How innovation and agile ways of working are helping to transform traditional ways of delivering services. The presentation will cover Viridian’s early adventures in the world of digital (including its online affordability assessment tool & the home-swap app MoveMaker), how its early efforts have informed Viridian’s ‘digital first’ agenda, what it means to be innovative and agile, what we have delivered and where we are now, the lessons learned (including how to deliver your digital agenda alongside competing priorities), and our future aspirations.
Wales & West: Creating bespoke software
Creating bespoke software is always a challenge; working with the business, the in-house IT department and a external IT supplier can be time consuming and frustrating. At Wales and West, the business wanted a unique solution to monitor resident’s needs and outcomes. Although based on a standard model, its requirements meant that an off-the-shelf application wasn’t suitable. They also wanted it integrated into Microsoft Dynamics. Join us and find out how we got on…
Wellingborough Homes: Mobilisation and transformation
From underinvestment to significant IT investment and IT seen as an enabler. Sounds familiar? Follow our journey… Our IT strategy puts a solid foundation in place while positioning Wellingborough Homes to take advantage of pervasive technological change. We’re at the beginning of our journey, having produced a new IT strategy and we’ve successfully mobilised our staff. We explore the lessons learned, opportunities and challenges that come with significant investment and business transformation.
Wheatley Group has achieved much over the past three years to place inclusion and participation at the heart of the digital agenda across Scotland. Hear how staff, customers and citizens have embraced the digital present and what the group sees as its priorities for the digital future in social housing, care and regeneration, how staff are becoming actively engaged, and what role the internet of things might play.
Wrekin Housing Trust: Creating your own housing solution – the only limit is your imagination!
This presentation will cover Wrekin Housing’s journey to develop a housing management solution fit for the 21st century, covering: the opportunity and fear factor of the ‘blank sheet of paper’; moving away from the safety net of the ‘received wisdom’ of the off-the-shelf solution; and towards fresh thinking – building systems around ‘demand pull’ and other ‘systems thinking’ concepts.
Your Homes Newcastle’s IT service is using Agile methods to deliver more of what the business wants, faster, and with higher quality. The presentation will focus on how MoSCoW prioritisation, user stories, self-organising teams, planning poker, time-boxing, visualisations and daily stand-ups improve conversations, build trust and deliver better business outcomes. And why Kanban boards are sprouting up all around the business… not just in IT.
