Hyde Group has chosen mobile workforce software from 1st Touch to help deliver mobile working solutions to staff.
The new technology will be used at first by the group’s incomes officers and then by other staff such as surveyors and housing officers. The mobile solution will deliver all the information and forms needed by an operative straight to their mobile device. These can include dates and times of appointments, payment information, stock data, services available to tenants and the forms required to access them online.
Paul Singleton, director of business transition and support, Hyde Group, said, “We wanted to ensure that we properly understood the requirements for a mobile system across the business. We identified what we needed to achieve and what benefits we could expect. As a result of that, we chose 1st Touch because we are confident in their ability to integrate with our existing systems as well as their experience working successfully with other similar housing providers.
“One important feature is the system’s ability to work with or without a signal so our employees don’t need to interrupt their work if they are in an area with a poor signal. There will also be significant efficiency savings from having the details of tenant visits sent directly to our employees’ devices at the beginning of each day, reducing travel times.
“In addition, staff would previously have had to wait until they went home or back to the office to input notes from tenant visits. With 1st Touch, they will be able to update Hyde’s back-office systems in real time using their device while still with the tenant.”
