South Liverpool Homes is now using Intercity Technology for its mobile phone provision, based on a fixed-cost package.
Before its relationship with Intercity Technology, South Liverpool Homes had been very disappointed with its previous two mobile phone providers. The issues included poor service delivery, the re-charging of staff calls and inefficient call monitoring.
With their previous provider, South Liverpool Homes also had difficulties accessing an online web portal for usage reports for accounting purposes. Furthermore, it often took the network weeks to respond when information was requested, reflecting an unacceptable level of customer service.
Intercity now creates bespoke reports for the housing provider, which are emailed to them every month. The reports and easy access to online billing have enabled the housing provider’s accounts department to save a significant number of time each month.
Furthermore, after analysing the mobile phone usage for South Liverpool Homes, Intercity Technology was able to propose a flexible solution to cover its requirements. The solution was based on a fixed cost per month for the majority of users, allowing them unlimited access to voice and texts and a provision to access data using smartphones to communicate with the office and tenants.
David Chatterton, infrastructure manager, South Liverpool Homes, said, “The customer service offered by Intercity is outstanding on a 24/7 basis. On a few occasions, it’s almost as if the staff have a sixth sense for sorting out our issues.”
