The Hyde Group is using InterNETalia’s AccuServ solution for the delivery of responsive repairs and planned maintenance of its 12,000 homes.
AccuServ will deliver an agile, flexible service to tenants, with work ranging from kitchen and bathroom adaptations for elderly or disabled tenants, through to out-of-hours emergency repairs, gas servicing and voids management.
The improved visibility of jobs, related stocks and staff, and integration with subcontractors will enable Hyde’s property services team to improve its service through integrated mobile working for better communication with field workers and to track non-productive work, stock control and van replenishment through integration with Grafton Buildbase, improved ‘first-time fix’ rates, and accurate reporting, delivered on demand and in real time.
Paul Woodham, director, Hyde Property Services, said, “We felt that AccuServ was head and shoulders above the other repair solutions in the market, and the ‘can do’ attitude of the AccuServ team inspires the confidence we need to meet our operational challenges.”
