Lambeth Borough Council is using Mobysoft’s AI-powered RentSense platform to cut the arrears around its temporary accommodation (TA) by almost £200,000.
Before the introduction of RentSense, the council’s small team of five income officers had to manually deal with a large number of arrears accounts using spreadsheets, leading to a backlog of cases.
Belinda Lord, revenue and income manager for homeownership and rents, Lambeth Borough Council, said, “RentSense has been a game changer for us. It has allowed us to move from manual spreadsheets to an automated system, significantly reducing our workload and improving our efficiency.
“We’ve achieved a TA collection rate of 95.5 per cent and reduced our current debt by over £181,000. The Mobysoft platform has also enhanced tenant engagement, leading to an increase in customer satisfaction from 65 to 80 per cent.”
