Lambeth Borough Council reported that it has reduced its arrears and staff workloads by using Mobysoft’s RentSense platform and automation solutions alongside Mobysoft’s income-maximisation services.
The council’s caseload has fallen by 20 per cent and 22 per cent of workloads are now automated, resulting in a 13 per cent reduction in universal credit-related arrears and a 10 per cent reduction in temporary accommodation arrears.
Chris Flynn, assistant director of housing, Lambeth Borough Council, said, “Mobysoft’s automation and AI solutions, along with its income maximisation consultancy, have helped to enhance efficiency, reduce administration and allowed our team to concentrate on high-priority cases. Automation has streamlined our caseloads and improved completion rates, resulting in greater tenant satisfaction and better outcomes.”
