Leeds Federated Housing is now using Mobysoft’s RentSense software to reduce the impact of universal credit on its rental income.
Claudia Walsh, head of customer services, Leeds Federated Housing, said, “We’ve been working on getting our arrears to the best possible position before the roll out of universal credit in the areas where we have the majority of our stock. There is also the risk that universal credit will mean additional resources will be needed in the longer term to cope with the expected increase in work for our income officers.
“While we have a well-developed arrears management system and have been reasonably successful in reducing our overall arrears, we have bought RentSense to see whether this approach to arrears management will provide us with an additional tool to nudge our arrears level down even further before the full impact of universal credit takes effect.”
