Lewisham Homes has recently deployed Track My Appointment and Rate My Experience software from Localz to provide its tenants with automated ‘last mile’ updates around repairs and maintenance appointments.
Sarah Willcox-Jones, director of repairs, Lewisham Homes, said, “We look forward to seeing the difference this technology makes to our residents. We know that they want to be updated with appointments in real-time, and the additional modules will let residents give us immediate feedback after their appointments, so that if there are any problems, we can start working on them straight away.”
