Longhurst Group has transformed its income-collection processes with Mobysoft’s RentSense software. The housing provider has reduced its arrears to 1.5 per cent, ahead of its target of 2.1 per cent.
Mobysoft’s AI-powered platform has helped the housing provider to identify its priority cases and ensure that no cases are inadvertently missed. In turn, this has helped with earlier interventions, leading to fewer cases of arrears.
Melanie Groom, income recovery manager, Longhurst Group, said, “RentSense has been crucial in prioritising cases and managing our caseloads. This prioritisation allows our team to have more meaningful conversations around long-term resolutions, reducing the need for repetitive follow-ups.”
