Home Group has been using iTrent, MidlandHR’s HR and payroll system, since 2010 and has now just added the iTrent Employee and Manager Self-Service modules as part of its new HR strategy. The new modules will be used by 3,200 employees and 570 managers across Home Groups operations.
The self-service strategy involved the introduction of the iTrent Employee and Manager Self-Service modules, a web-based ‘learning management system’ and e-learning capabilities, a web-based intranet for HR-related information, and a telephony system delivered as a shared service.
Susan Coulson, director of HRD, Home Group said, “iTrent Self-Service would enable the team to channel resources into value-adding activities. This included the elimination of manually updating colleagues’ personal details, manually processing absence and manually capturing learning and development needs. It also avoided the need for duplication and creating unnecessary data entry errors.”
The Employee Self-Service module enables Home Group’s staff to view and update their own personal details, request a holiday, book a training course, link to e-learning products and access their payslips electronically. The Manager Self-Service module enables managers to maintain and update their team’s data, with on-demand access to information about their employment details and development as well as absence history and holiday requests.
Coulson said, “Since implementing iTrent, we have demonstrably added more value as an HRD function. This is due to the visibility of robust data, which informs our decision making and helps us to challenge situations in line with our strategy.
“There has been a huge impact on the organisation and we now have more streamlined, efficient processes providing visibility and accountability. Overall, the project has enabled us to make savings of over £1 million.”
The savings include a 25 per cent reduction in sick days, equating to just under £300,000 of savings, through better visibility and monitoring of employees absences, the identification of a large number of absence and salary overpayments, resulting in the successful recovery of £120,000, reducing the number of operational staff due to greater automation and more self-service to save £488,000, and an annual saving of £27,000 through the removal of printing and posting paper payslips and P60s for 3,800 employees, and £486,000 by cutting down on face-to-face training in favour of e-learning tools.
