Mobysoft has launched its new AI-powered Automated Arrears Prevention (AAP) platform which predicts which tenants will fall into arrears within the next three months and automates contact to help prevent this.
AAP uses machine learning underpinned by Mobysoft’s data repository of over two million tenancies to ‘nudge’ tenants to take action to avoid going into arrears.
AAP helps housing providers to identify tenants who are currently in credit but have a high risk of falling into arrears, allowing for early interventions. Mobysoft’s platform automates contact with tenants, eliminating the need for manual intervention by housing and income officers.
Importantly, Mobysoft said that its AAP platform eliminates unconscious bias and ensures fairness by not profiling tenants, relying on transactional insights only for decision-making.
