Monmouthshire Housing has launched a new resident self-service app powered by Housing Insight’s PanConnect software. The app gives residents easy access to essential services such as managing their rent payments and scheduling repairs.
Emma Gallo, business improvement project manager, Monmouthshire Housing, said, “We’re delighted to be launching our new app and we would like to thank all of our residents involved during the process. From its initial conception through to the final testing stages, their ideas and feedback have been instrumental in the creation of MyMHA.
“Our residents told us that they wanted to access their rent accounts and schedule repairs when it suited them, so MyMHA provides a seamless, personalised experience that’s both user-friendly and easy to use 24/7.
“Thank you to Housing Insight as well. The PanConnect team helped to deliver our aspirations for MyMHA and ensured that the app will fit our needs and those of our residents into the future.”
The project took seven months to complete, with Housing Insight providing insights and technical guidance throughout. The feedback from Monmouthshire Housing’s initial testers has been overwhelmingly positive, with 27 tenants having tested the app so far. As a consequence, the housing provider is confident that the app will be a hit with residents and will streamline many time-consuming and inconvenient processes for them.
John Keegan, chief executive, Monmouthshire Housing, said, “We put a lot of thought and effort into picking a company that could give us a tenant app that would be easy to use and accessible for people who don’t necessarily use technology very often, for example. We’ve been delighted to work with Housing Insight; the company has developed the best app to meet our needs and those of our tenants.”
Nas Hayat, chief executive, Housing Insight, said, “We’re proud to partner with Monmouthshire Housing. Our user-friendly app will make important communications between resident and housing provider slicker and simpler than ever before, and we can’t wait to see the positive impacts over the coming months.”
