In July 2016, North Star went live with Documotive CRM within its customer services team, the latest in a number of Castleton Technology (Documotive’s parent organisation) systems over a two-year period. The CRM deployment follows the implementation of Castleton’s Agile Customer app, Agile Staff app and initial testing of Agile Forms.
Keith Saunders, group ICT Manager, North Star, said, “We’re delighted to have gone live with Documotive CRM. It’s been part of an ongoing partnership with Castleton to deliver systems to our end-users that enhance the tenants’ experience. There has been some really positive feedback internally, and we plan to roll out CRM to other areas in the coming months, particularly technical services, housing services and supported housing.
“The big benefit that our customer services team has found is being able to access so much information from a single screen, and then being able to link to other systems directly from CRM if needed.”
