Northwards Housing is now using Mobysoft’s RentSense software to mitigate the effects of universal credit on its arrears performance and to give the housing provider more time to offer extra support to tenants.
Tracy Langton, head of income management, Northwards Housing, said, “We looked at the likely impact of universal credit on the way we work and our arrears, and some of our projections indicated that to cope with the extra volume of arrears cases, we might need 11 extra staff, which just wasn’t feasible.
“In contrast, RentSense will provide the Northwards income team with a manageable caseload, giving our income officers more time for the tenants who really need our support.”
With additional time for officers and the ability to prioritise caseloads Langton believes that RentSense will also help Northwards, “to maximise the rent we collect.”
