A year on from its acquisition of Serengeti Systems, Netcall has completed the integration of the Serengeti expertise with Netcall’s enterprise content management capabilities to address the company’s wider proposition of seamless end-to-end customer engagement. Netcall has also just launched a number of new modules for the housing sector, including modules for anti-social behaviour (ASB), complaints, HR and finance.
The addition of this new capability has enabled Netcall to secure contracts with several housing providers including Acis Group, Alliance Homes, Gloucester City Homes, North Wales Homes and Orbit Housing Group.
