Onward Homes has implemented Aareon’s 1st Touch mobile working software, integrated with its other business systems from MRI Software.
Andrew Kidds, customer experience director, Onward Homes, said, “We’re excited to have implemented the 1st Touch mobile working software in partnership with Aareon and our business system supplier MRI Software. We’ve successfully integrated the two systems, enabling a range of business processes to help our staff respond to tenants and work efficiently while out and about in our neighbourhoods.
“Onward’s mobile staff can now create tenancies, inspect assets, update rent accounts, appoint repairs and record customer contacts, all via real-time interactions with and updates to our back-office systems.
“The early feedback from our teams using the 1st Touch software has been really positive. They have found it intuitive to use and convenient to record information; without the need to return to offices or log on to their laptops, everything is captured and actioned there and then.”
Tina Kennedy, head of digital, Aareon UK said “We are delighted that Onward is continuing its digital transformation with Aareon and we look forward to continuing to support Onward’s strategic plans and ambitions.”
