Orbit Group has created ‘Orbit Move’ in partnership with Prodo Digital to provide a faster and easier way to complete the sign-up process for new tenancies. A responsive website and mobile app help Orbit staff and their prospective tenants complete the process in five simple steps.
Unlike other digital sign-up platforms in the housing sector, Orbit Move is an end-to-end process that covers all tenant touchpoints, produces electronic documentation (including digitally-signed tenancy agreements) and populates the existing housing management system.
After the initial data collection and assessment stages, prospective tenants use an interactive online map to help them understand the rights and responsibilities included in their tenancy agreement, in their own time.
Orbit Move was piloted throughout December 2015 and since January 2016 it has become Orbit’s standard lettings and allocations system.
One of the first tenants to use Orbit Move said, “I found the process really easy to follow, with support from my housing officer. It’s clearly going to make a big difference for staff and tenants because it’s such a quick and simple process. It was great to know if there was anything I didn’t understand, I could have spoken to the customer service team using the webchat service.”
If tenants can’t complete the online process themselves then Orbit staff will do this with them as well as discuss the options available to help them improve their digital skills.
