As part of an in-depth engagement process, Housing Technology and Aareon UK ran a series of forums with housing providers to understand the emerging priorities for our sector. We wanted to understand what the new ‘normal’ meant for our sector since the pandemic and how it has affected customer service strategies.
What we found were recurring patterns and themes as individual housing providers overcame the challenge of serving customers during the worst of the pandemic. By synthesising the data outputs from the forums, we identified ‘seven golden threads’; core business transformation areas which have a fundamental impact on the ability of housing providers to optimise their service provision.
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