Oxford City Council’s arrears have fallen by £170,000 during the past year after its implementation of RentSense and advice from Mobysoft’s income maximisation consultancy.
Katie Ball, income manager, Oxford City Council, said, “RentSense now provides an accurate caseload for our income team, and the consultancy from Mobysoft’s housing-income expert really got our officers involved and enthused.”
Mobysoft’s income maximisation director, Nick Beasley, worked with the council’s income team, advising on best practice for effective and supportive income collection.
Ball said, “Our arrears are usually static or rise each year before Christmas, but this year [2022] when we really focused on using RentSense, we’ve managed to cut our arrears by £171,000, despite the cost-of-living crisis, and the number of tenants in arrears has fallen as well.”
