Platform Housing has signed up for Futr AI’s digital services following a four-week pilot of the company’s chatbot and new live chat software.
During the pilot project, the housing provider used Futr AI’s chatbot software to gather data on its customers’ preferences and its customer advisors’ user experiences. The automated chatbot answered 5,000 customer interactions, with only 338 of these customers asking to speak to an advisor (via live chat).
Michael Bruce, director of hub and income management, Platform Housing, said, “Platform’s new chatbot and live chat technology from Futr AI will fit in seamlessly alongside our traditional contact methods.”
