Prodo Housing, part of marketing agency Prodo Digital, is rebuilding Accent Group’s existing tenant portal, including revised income processes for rent payments and direct debits and a new approach to on-boarding new tenants.
Prodo Housing won the online self-service project from Accent following a six-way pitch and a formal tender process managed by 3C Consultants.
Claire Stone, executive director of customer experience, Accent Group, said, “Our tenants’ expectations of our online services are shaped by what they experience daily with major retailers. Our aspiration is to not only offer the same level of digital engagement, but to provide even higher quality services.”
