Procurement for Housing has launched a postal services deal which could save housing organisations up to 58 per cent of their mail delivery costs and reduce their environmental impact. PfH’s research showed that housing organisations spend an average of around £41,000 per year on the stationery, printing, collecting, processing and postal costs involved in sending…
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003 - May 2008
High-street payments service combats financial exclusion
Woolworths has signed with Allpay.net to provide bill payment services in its 820 high-street stores, enabling customers that receive bills from Allpay.net clients, which include housing associations and local councils, to now make their payments at the cashtill in any Woolworths store, using cash or a debit card. Customers will use an Allpay.net swipe card,…
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E-procurement at Wandle Housing
Wandle Housing Association has overhauled its procurement systems to deliver tighter budgetary control, better financial reporting and faster ordering. Wandle, which owns and manages more than 5600 properties in 11 London boroughs including Bromley, Croydon, Lewisham and Wandsworth, was hampered by an old and inflexible purchasing system. While Wandle’s accounting process was very efficient, with…
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Smart strategy for Wulvern
Crewe-based Wulvern Housing Association has moved from ad-hoc, ‘home-grown’ tactics for data storage and security to an automated and streamlined long-term strategy for information back-up with Smartways Technology. Wulvern previously relied on relatively low-security back-up tapes at its main offices, with the onus on individuals to back up remote PCs on a daily basis. Security…
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Three Rivers goes paper-free
Electronic procurement systems are improving control and efficiency at Durham-based Three Rivers Housing Association. Three Rivers, which manages over 3000 properties in north-east England, realised that it could make significant improvements to procurement by upgrading its existing paper-based invoice and purchase order processes to an electronic, paper-free system. Castle Computer Services implemented its ePurchasing solution,…
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Customer is king at Hounslow Homes
The introduction at Hounslow Homes of a case management and CRM solution from Lagan has seen a reduction in front-office staff, faster logging of repairs and an improvement to three-star rating. Hounslow Homes, an ALMO managing 16,500 homes for the London Borough of Hounslow since 2002, identified customer service as a critical area to be…
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