The environmental impact of IT and computing is coming to the fore. All major hardware and software suppliers are working on green products, the market for which is expected to be enormous. This will also put pressure on IT departments within the social housing sector to go green, save money, and reduce resources and energy…
Green is goodRead More →
005 - September 2008
First-time fix for Coast & Country
Coast & Country is the latest housing association to deploy dynamic scheduling and mobile working in the quest for ‘first-time fix’, using mobile technology from 1st Touch. Iain Sim, chief executive of Coast & Country, which manages more than 10,000 properties around Redcar and Cleveland, explained, “Repairs and maintenance are how we are judged by…
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Flexible working for Trafford Housing
Flexible working at Trafford Housing Trust is being monitored using a solution from PeoplePointLite. The system installed at Trafford Housing Trust is a time and attendance system that monitors flexi-time in an office environment and calculates accrued time in lieu, lets staff to book holidays, and flags up potential issues with line managers. Claire Renner,…
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Document snapshots at L&Q
London & Quadrant has implemented electronic document capture software and automated many of its business processes using a system from Capital Capture. L&Q’s new system has improved its response times and day-to-day operations by reducing paper handling and manual processes, and provides better control and tracking of important documents, such as contracts and invoices. Capital…
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Erimus improves productivity with Aareon
Having implemented Aareon’s QL Housing system in 2006, Erimus Housing and Aareon have now worked together to specify, develop and deliver a mobile PDA-based addition to the system. Via hand-held computers, QL Mobile provides field-based staff with direct access to information held in the QL Housing system, enabling jobs to be allocated more efficiently and…
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Prevention beats the cure
Most major IT system failures are preventable – proactive monitoring can detect the early warnings, allowing remedial action to be taken before disaster strikes. IT support companies have traditionally set different service-level expectations for different customers, usually under a break-fix model, selling time in advance of the customer’s requirements. Meanwhile, the customer continues to carry…
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