Glasgow Housing Association opened a new 60-seat customer service centre in October, initially handling general enquiries and telephone payments. GHA soon expects to launch a range of additional services including repairs and gas maintenance and also hopes to support interactions with third parties such as Glasgow City Council. The new centre will be powered by…
New call centre for Glasgow Housing AssociationRead More →
006 - November 2008
Ready for disaster?
An effective business continuity plan is essential in any industry; for housing associations, which are often directly responsible for the welfare of their tenants, this is especially true. This article looks at the preparations needed and the methods of testing business continuity plans because for a plan to be considered effective, it must have been…
Ready for disaster?Read More →
CRM and case management from Lagan
Lagan has adapted its CRM and case management software to make it easier for housing associations to improve their service delivery to tenants while saving money. Lagan’s software, which is already in use at Hounslow Homes (see Housing Technology, May 2008), links information from front- and back-office systems to give call-centre staff a holistic view…
CRM and case management from LaganRead More →
Telecare upgrade for English Churches
English Churches Housing Group is upgrading its infrastructure to make it compliant with BT’s new 21CN digital network, ensuring that ECHG’s telecare and monitoring systems continue to support its elderly residents. ECHG is installing Tunstall’s telecare system, Communicall Connect, at a number of its sheltered housing schemes across the country. On-site managers and other staff…
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A blueprint for mobile working
Every organisation has remote workers; field-based employees or contractors who receive paper job instructions from central locations. This usually involves completing paper forms by hand and either posting or delivering them back to base. It will usually be entered into the same back-office system that originally produced the paper form. However, the technology exists to…
A blueprint for mobile workingRead More →
Where’s your GIS system?
Social housing providers are required to meet challenging targets on a daily basis. Occupancy, asset yield, cost control and tenant satisfaction are integral elements in achieving the Government’s Decent Homes standard and securing funding as a result. Key issues faced by managers include changing legislation and managing a diverse and scattered asset base, while providing…
Where’s your GIS system?Read More →
