Newydd Housing Association has signed with CFH Total Document Management for its Docmail hybrid mail service. As with other hybrid mail services, Docmail lets customers compose their letters, manage address lists and do their mailings via their PCs; letters and mailings are sent electronically to Docmail, where the documents are then personalised, printed, enclosed and…
Newydd Housing opts for innovative mail serviceRead More →
008 - March 2009
Taking private lessons
Housing Technology asked Andrew Coaton to highlight some of the IT project delivery differences between the public and private sector. Andrew Coaton has not only been closely involved with IT in housing for 15 years but he has also spent over five years contracted to large private-sector organisations, such as Barclays, Dixons Group and Capital…
Taking private lessonsRead More →
TPTracker covers 500,000 homes
Developed by Arena Partnership, the TPTracker service is now being used by housing organisations responsible for over 500,000 homes in the UK. The TPTracker online service helps to maintain records of tenant profiles, contacts and the activities in which they participate, quantify levels of tenant involvement, monitor tenant feedback and generate KPIs for reporting purposes. Tony Hall,…
TPTracker covers 500,000 homesRead More →
Managing IT through mergers
In the past few years there has been a significant increase in mergers and acquisitions between housing organisations, each of which requires major infrastructure and personnel changes. As a result, software and IT service providers have had to mirror these changes in order to accommodate the changing organisational needs of their customers. At the moment,…
Managing IT through mergersRead More →
£420,000 Devon & Cornwall for Capita
Devon and Cornwall Housing Group has signed a 10-year, £420,000 contract with Capita Software Services for its Capita Housing system. Duncan Walton, group director of corporate services, Devon and Cornwall Housing Trust, said, “We see the introduction of a single housing software system across the group as essential for introducing enhanced levels of customer service…
£420,000 Devon & Cornwall for CapitaRead More →
Business continuity for smaller HAs
Gloucestershire-based Biscon has created a complete, fixed-price disaster recovery solution for small- and medium-sized housing organisations. Aimed at housing organisations with around 50 employees, Biscon’s fixed-price solution covers business continuity, disaster recovery, property damage restoration (including buildings, equipment and documents), relocation facilities and even insurance premium reductions. Mick Bayne, director, Biscon, said, “The fixed-cost solution is…
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