Arena Housing Group, which manages 12,000 homes in the North of England, has significantly improved its risk management, auditing and reporting capabilities using an automated risk management system from Emex. Arena created a new group structure in 2007, consisting of several subsidiaries, RSLs and associates, each with varying degrees of autonomy. However each scheme within…
Arena takes no risks with EmexRead More →
008 - March 2009
How good is your performance?
Many housing associations have welcomed the setting up of the Tenant Services Authority as it will be a more tenant-focused regulator. The new body is likely to take evaluation of tenant services from landlords to a new level. However, the new agency’s scope to shine the light on the quality of housing operations could also…
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Ordnance Survey live at Dane Housing
Dane Housing Group has turned to GIS to improve and streamline all areas of its business, including maintenance and repairs, voids management, asset management and tenant communications. Mark Felton, contracts manager, Dane Housing, said, “Accurate data is a cornerstone of our business. However, we didn’t have all the detail we needed when the properties were…
Ordnance Survey live at Dane HousingRead More →
Lagan & Macfarlane Telesystems launch Scottish call-centre service
Lagan and Macfarlane Telesystems have enhanced their joint contact centre solution for housing organisations and local authorities in Scotland. The enhanced IP-enabled contact centre platform now includes multimedia contact handling, IVR, management statistics, recording and unified communications functionality. Glasgow Housing Association and Argyll and Bute Council have already implemented a combined Macfarlane and Lagan contact…
Lagan & Macfarlane Telesystems launch Scottish call-centre serviceRead More →
Wales & West safe with Adam Continuity
Adam Continuity has launched Wales’s first disaster recovery operations centre shortly after extending its three-year contract with Wales and West Housing Association. With 9000 properties under management, 25,000 residents to support and 300 staff, WWHA has made a long-term commitment to its business continuity and disaster recovery strategy. Cardiff-based WWHA’s previous supplier had offered fixed…
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1st Touch launches Mobile Workforce
1st Touch has launched Mobile Workforce as a complete solution for managing a mobile workforce within housing, property services and local government. Its existing customers include Coast & Country, Powys County Council and the Vale of Aylesbury Housing Trust. 1st Touch Mobile Workforce manages, supports and controls mobile operatives across all aspects of housing management…
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