Housing inspectors in Blackpool are using PDAs loaded with software and maps from GGP to complete inspection reports and take photographs in the field while updating central information systems in real time. The HTC handheld devices are linked to Blackpool Council’s centralised property database, helping officers identify, access and record additional information relating to an…
Blackpool rocks with GGP-connected PDAsRead More →
009 - May 2009
Carval launches e-payslips
HR and payroll software supplier Carval has added electronic payslip functionality to its HR Unity system. Carval’s customers can already let their employees view their payslips and P60s via a browser-based, self-service option, but users of Carval’s HMRC Payroll Standard- and Pensioner Standard-accredited payroll system can now schedule the automatic distribution of free-format payslips to…
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Virtualisation key to Cosmopolitan’s DR plan
Cosmopolitan Housing Association and Keylogic have jointly developed a virtualised, thin-client disaster recovery (DR) system. Cosmopolitan has taken a pragmatic view of its DR requirements, choosing to focus on the rapid provision of its technology infrastructure in the event of a disaster, reasoning that the offices and sites which it already operates can accommodate staff…
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Weaver Vale repairs three-times faster with NDL
Cheshire-based Weaver Vale Housing Trust is using AWI integration technology from NDL to integrate its Orchard arcHouse housing management system with its Xmbrace Opti-Time dynamic scheduling application and enabling remote, PDA-based access for its repairs team. In doing so, Weaver Vale has reduced the time it takes to respond and fix the 1500 repair requests…
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Monthly subs for Impact Applications’ repairs & maintenance software
Monthly software subscriptions are being offered by Impact Applications for its ImpactResponse repairs and maintenance software, removing the traditional upfront licence costs of new software. Impact’s new SimplyMonthly licensing model includes the same services provided to its enterprise customers, such as customisation, installation and training, but spreads the costs over a three-year contract for easier…
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The rising bar of customer service
This month’s article on ‘simplifying unified communications’ is the second of five, looking at how collaborative technologies can be used as part of an ongoing business strategy to support key goals shared by management teams across the housing sector. In this article, the focus is on how the modern IP-enabled contact centre can improve human…
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