Severnside Housing, Eastlands, and Argyll Community housing associations, which between them house 18,000 people in England and Scotland, are now each using House-on-the-Hill’s SupportDesk solution. Ian Pritchard, Systems and Technology Manager, Severnside, said, “The new system underpins the whole of our IT support service and will revolutionise the way our IT team operates with call…
Three new HAs for House-on-the-HillRead More →
010 - July 2009
Editor’s Notes: Counting the cost
Are you interested in international accounting standards? If not, then perhaps you should be as both IFRS (international financial reporting standards) and SORP (statement of recommended practice) will have an enormous impact on your asset management systems. In short, these accounting standards demand that every asset is broken down into its component parts, each of…
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Editor’s Notes: Social media for tenant communications
Housing organisations are always keen to emphasise the number of ways in which tenants can communicate with them, such as web, email, SMS/text and phone, but very few seem to have embraced the power of social media. By social media, we mean free services such as Twitter, and to a lesser extent Facebook, which let…
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Paper-free success for Documotive at Clyde Valley
As part of the consolidation of its offices into a single, purpose-built headquarters, Clyde Valley Housing Association has abandoned paper and moved to an entirely electronic document and process management system from Documotive. Clyde Valley’s move to new offices was mirrored by the desire of its chief executive to also institute a cultural change and…
Paper-free success for Documotive at Clyde ValleyRead More →
Pitney Bowes makes 1st-class delivery at Reading Council
Reading Borough Council is using hardware and systems from Pitney Bowes to process its increasing volume of postal mailings to its 230,000 citizens, such as electoral registration forms, housing benefit communications, planning applications, and promotional materials for arts and leisure centres, and its need to track and allocate postage costs to the correct department. Roy…
Pitney Bowes makes 1st-class delivery at Reading CouncilRead More →
Everybody online at Testway
In an example of looking at IT beyond housing organisations’ internal processes, Testway Housing has helped more than 200 of its residents improve their IT skills. For the past year, Testway has been running free EverybodyOnline drop-in sessions at one of its estates, helping residents of all ages to either learn to use computers and…
Everybody online at TestwayRead More →
