High Peak Community Housing expects that its Covalent performance management system will be operational by the end of July 2009, covering KPIs, actions, risks, self assessment and inspection management. Before the implementation, High Peak had managed to link all of its performance information to key actions against its delivery plan and improvement projects, but this…
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010 - July 2009
Zeacom & CNT partner in housing
Central Networks and Technology (CNT) has been appointed by unified communications company Zeacom as its partner for the housing sector. The partnership will be based around Zeacom’s communications suite which automates customer service transactions via a single application which includes unified messaging, mobility, contact centre, tele-conferencing and desktop telephony. David Smith, sales and marketing director,…
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The reality of super-fast fibre
The ultimate broadband technology uses optical fibre from the service provider all the way to the home, known as fibre-to-the-home (FTTH). Housing providers, local authorities, utility companies and telecoms providers are becoming increasingly committed to widespread FTTH rollout for a host of benefits such as enhanced quality of life for citizens, environmental sustainability, local economic…
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ShoreTel unified comms at Devon & Cornwall Housing
Devon & Cornwall Housing Group has implemented a unified communications infrastructure from ShoreTel, supported by Datasharp, to improve customer service and support flexible working. The housing group, which manages 17,000 homes and employs 700 staff, has installed the 340-user system across its nine offices. The project began in June 2008 and went live during April…
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What will your future staff expect?
Senior ICT managers across the housing sector are looking for compelling reasons for investing in technologies that enhance collaborative working, such as unified communications. In this article, the third of five on unified communications, the focus falls on a new generation of young people who are now entering the economy. Sometimes known as ‘Generation Y’,…
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Safer surfing at Pierhead Housing with Bloxx
Pierhead Housing has reduced its IT administration and improved management reporting with the Bloxx web-filtering appliance. Pierhead, which manages 1800 properties around Liverpool and the Wirral, had been using a web filtering system to manage employee internet access and to protect their users and network from web security threats, but were unhappy with some aspects…
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