As most housing providers know, collecting and collating repair requests can be time consuming. To that end, M3 Housing developed the first version of its Housecall repairs reporting system 10 years ago. At the time, fewer than 20 per cent of UK households had internet access and broadband was unheard of. Now over 70 per…
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012 - November 2009
Launch of new Telephonetics system
Telephonetics VIP has launched ContactCentre 59R, a new customer contact system which gives tenants and customers choice about how they interact with their housing provider and other organisations. Used in conjunction with Telephonetics’ automation suite, ContactCentre 59R integrates with an organisation’s existing infrastructure to provide a round-the-clock self-service facility for routine tasks such as payments,…
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Macfarlane’s ‘golden number’ for Tristar Homes
Tristar Homes’ new customer contact centre went live in July 2009 following its implementation of Macfarlane call centre technology and a Lagan enterprise case management system. Before Tristar’s new centre opened, services for Tristar’s 10,500 customers were provided from four separate offices in the Stockton area with around 20 telephone numbers for different services. Tristar’s…
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Grand designs for Testway
Testway Housing in Hampshire has been using computer-aided design software from ArtiCAD to allow its residents to design their own kitchens. With 6000 properties under management, Testway Housing replaces around 300 kitchens each year as part of their designated 20-year replacement cycle. Chris Scahill, contracts manager in Testway Housing’s asset management team, said, “Prior to…
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Trafford Housing Trust’s £250,000 transformation with Lagan
Trafford Housing Trust is implementing an enterprise case management system (ECM) from Lagan to support its transformation programme, using NDL’s universal integration platform to access core applications. THT, which manages 9000 properties in Manchester, will use the Lagan ECM system as part of its plans to integrate front and back office operations, thus streamlining interaction…
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InTechnology adds voice to unified communications
InTechnology has launched the UK’s first unified communications (UC) solution with integrated IP telephony, video calling and audio/video conferencing on demand. In partnership with voice specialists POSTcti, InTechnology is offering a hosted Microsoft Office Communication Server service integrated with its desktop telephony service, resulting in an estimated 50 per cent reduction in unwanted email and…
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