Newlon Housing Trust, which provides 7000 homes around North and East London, is using Orchard Communicator alongside its Orchard housing management system to provide text/SMS communications with its tenants. Following its implementation in early 2009, Newlon initially used the SMS system to improve its repairs service for residents and to reduce the number of missed…
Newlon’s text messaging with Orchard CommunicatorRead More →
014 - March 2010
Saxon Weald saves £124,000 with ESRI mapping system
When Saxon Weald transferred from the local authority, it inherited 175 land titles. However, while Saxon Weald had a grounds maintenance liability for each title, it did not have a full understanding of what the liability was. Justin Chamberlin, GIS manager, Saxon Weald Homes, said, “We didn’t know how much ground we were responsible for,…
Saxon Weald saves £124,000 with ESRI mapping systemRead More →
Housingnet launches housing development software
Housingnet Software is launch a new product, Housing Development Performance Information (HDPI), later this year to improve the performance of housing development projects and teams. The web-based HDPI system will help housing providers provide evidence of their development performance, manage programmes of work, and reduce organisational risk when delivering new homes. HDPI is expected to…
Housingnet launches housing development softwareRead More →
Northampton BC’s new choice-based lettings
Northampton Borough Council has launched a new choice-based lettings service based on its Macfarlane Telesystems unified communications infrastructure. Northampton, the largest district council in England, manages almost 13,000 properties and employs 33 staff in its dedicated call centre, handling over 6000 customers per week. Having used call handling and unified communications technology from Macfarlane since…
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Editor’s Notes: Ready for the new TSA standards?
As you probably know only too well, the Tenant Services Authority’s new regulatory framework takes effect from 1st April 2010. The framework consists of six areas of standards, comprising: tenant involvement and empowerment; home; tenancy; neighbourhood and community; value for money; and governance and financial viability. The TSA’s framework will have an effect on IT…
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Editor’s Notes: Digital exclusion or digital inclusion?
At our Housing Technology 2010 conference in February, digital exclusion among tenants was a hot topic for the delegates, despite few of them having direct responsibility for the provision of technology and internet access to tenants. There is considerable debate about how technology can be made more widely available to tenants, many of whom are…
Editor’s Notes: Digital exclusion or digital inclusion?Read More →
