rances Hipple, a senior consultant for NCC Group, explains how housing providers will need to improve their security in order to exchange information with and connect to local authority networks and systems. In order for local authorities (LAs) to securely communicate and transmit information with the government, they will be required to connect to the…
Getting serious about securityRead More →
014 - March 2010
Flagship revamps network with Timico
Flagship Housing has replaced its ‘point-to-point’ network with an industrial-strength multi-protocol label switching (MPLS) solution from Timico. Sandra Smith, IT systems development manager, Flagship Housing, said, “We wanted to move away from our existing network solution as the ‘point-to-point’ set up we had in place was delivering much less bandwidth than we needed and it…
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Dataday management
Data controllers beware – from 6 April 2010, the Information Commissioner’s Office (ICO), the body responsible for enforcing data protection regulation in the UK, will enjoy new powers to fine data controller organisations that commit a serious data breach. For a housing provider or other organisation to be fined: It will need to have committed…
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Accord‘s award-winning Virgin call centre
ccord and Ashram Housing Associations, both part of the Accord Group, have launched an award-winning customer contact centre based on technology from Virgin Media Business, previously known as NTL:Telewest Business. The new Customer First centre has made it easier for tenants in Accord’s 6600 properties across 90 sites to resolve queries about everything from repairs…
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United Welsh texts with Capita
Since 2006, United Welsh has used SMS technology to communicate information about their arrears and details around their 28-day repair requests to its tenants. The system was successful at a certain level, but the communication exchange was fragmented because the complexity of the messages to be conveyed about arrears was not suitable for SMS interaction….
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Swan Housing’s 7-year deal with Capita Support
Capita Software Services has been chosen by Swan Housing Group to provide its web-based Capita Support application to give its service users personalised and instant access to housing and support services. The seven-year contract with Capita will enable Swan Housing to give its users access to an end-to-end housing service, including support with the assessment…
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