Belfast-based Oaklee Housing Group started using Voluntas Housing’s Rated by Residents service in May 2009 to collect customer feedback and monitor tenant satisfaction for its responsive repairs service. Rated by Residents provides Oaklee with an independent service to monitor customer feedback as well as the ability to untangle different aspects of its service and contractors…
Oaklee Housing gets Rated by ResidentsRead More →
016 - July 2010
Transforming Wakefield’s digital landscape
Paul Wood, ICT service director at Wakefield and District Housing, explains how, at a time when 70 per cent of people who live in social housing never enjoy the benefits of the internet, the housing provider has numerous plans to increase digital inclusion. Wakefield and District Housing became the largest single housing stock transfer organisation…
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Civica mobilises Coastline
Coastline Housing and its subsidiary, Coastline Services, have introduced mobile working for its housing maintenance team with help from Civica. Coastline and Civica ran a pilot trial of the PDA-based service in August 2009 followed by its organisation-wide deployment in November 2009. Despite having relatively few properties (3700) to manage, they are spread over a…
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Blackpool Coastal & Telecetera awarded for IT innovation
Blackpool Coastal Housing and Telecetera recently won the ‘Innovation in Housing Technology’ award at the Housing Excellence Awards in Manchester. The two organisations’ success follows the implementation of Telecetera’s workforce management system at BCH to support remote working and dynamic scheduling. Cyril Holland, director, Blackpool Coastal Housing, said, “The award is a recognition of the…
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1st Touch heads Northwards
Mobile working has been introduced at Northwards Housing’s repairs and maintenance operations after Manchester Working, Northwards’ external contractor, installed new IT systems from 1st Touch, Civica, ROCC and Xmbrace. As a three-star rated ALMO for Manchester City Council with over 12,500 properties, one of Northward’s primary objectives is delivering very high levels of service to…
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An update with Destiny
Following the launch of its Fastdox application in 2009, Destiny has developed an updated version of its document processing package to include mobile working and improved workflow tools. Fastdox combined digital pen technology with software that allows digital documents to be printed on ordinary paper from desktop printers. Once printed, any document can be easily…
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