Sovereign Business Integration is set to deliver fully-outsourced IT services and support to Thrive Homes under a contract running until the end of March 2012. Sovereign will provide IT helpdesk support for Thrive Homes staff, server and network management, systems administration on business applications and project management for the delivery of key IT and business…
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019 - January 2011
Newport City Homes wins national ICT award
Newport City Homes’ IT team won the ‘Small IT Department Of The Year’ award at the UK IT industry awards in November 2010. NCH’s award was based on its implementation of Microsoft’s Lync unified communications platform and its integration with back-office applications such as Microsoft Dynamics, SharePoint and Exchange 2010. Neil Jones, head of IS,…
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OCSL revamps Hyde Group’s infrastructure
Hyde Group has completed the replacement of its core IT infrastructure with the implementation of HP bladeservers and a storage area network (SAN) across its entire operations. The project was carried out by OCSL. Hyde, which has over 45,000 properties, has replaced its ageing SAN after the system’s slowness and lack of resilience began to…
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Coast & Country’s telecare wins national award
HomeCall, the telecare division of Coast and Country Housing, has received full marks from the telecare industry watchdog following an inspection of its services, which help vulnerable people from across the Tees Valley. The Telecare Services Association (TSA) has given HomeCall its highest accreditation for the second year running, making it the only individual provider…
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CarelineUK’s telecare deal at Plymouth Community Homes
Plymouth Community Homes has appointed CarelineUK to provide telecare response services to its 1,700 homes in the Plymouth area. Telecare devices such as emergency alarm units will let older people and those with disabilities or infirmities contact CarelineUK’s operators 24 hours a day, 365 days a year in the event of a fall, emergency or…
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Trafford Housing’s front-to-back integration with NDL
Customer-service staff at Trafford Housing Trust are now better able to provide a ‘first-time fix’ service to tenants following the introduction of NDL’s AWI integration technology which links information in THT’s front- and back-office systems. The implementation of the NDL technology follows THT’s decision to centralise its customer service activities into a single hub powered…
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