I recently attended the Housing Technology 2011 conference in Nottingham, which opened with Professor Morris Pentel from the Customer Experience Foundation talking about the future of technology in housing. He was followed by excellent breakout sessions from both IT suppliers and housing providers where, not surprisingly, a common theme was innovative ways of delivering better…
How can IT suppliers deliver better value?Read More →
020 - March 2011
Cairn Housing to sell virtual hosting services
Having virtualised its infrastructure back in 2007, Cairn Housing is now extending its IT services by generating income from hosting other housing providers’ data on its VMware servers. In conjunction with Castle Computer Services, Cairn is already hosting data for Abbeyfield Housing Association and expects to add several more housing providers during 2011. Rory Gaffney,…
Cairn Housing to sell virtual hosting servicesRead More →
Agent multi-skilling – pipedream or viable strategy to optimise customer service?
In an ideal world, it’s difficult to think of any good reason why you wouldn’t want all of your contact centre agents to be able to handle any customer requirement. The benefits are obvious – no need for an IVR to route callers to a specific team, customer service is improved as callers aren’t bounced…
Agent multi-skilling – pipedream or viable strategy to optimise customer service?Read More →
QuestBack cuts survey times by 70% at Metropolitan Housing
Metropolitan Housing Partnership has reduced the time spent on customer satisfaction surveys by 70 per cent following the introduction of a web-based enterprise feedback management system from QuestBack. The enterprise-level research service is being used by MHP to record and analyse customer feedback on over 10,000 general repairs carried out each year. The QuestBack software…
QuestBack cuts survey times by 70% at Metropolitan HousingRead More →
Bron Afon gets Virtualboardroom
Bron Afon Community Housing in South Wales has revolutionised the production of its monthly ‘board packs’ using web-based Virtualboardroom software from Perivan. Bron Afon holds monthly board, staffing and audit committee meetings; for the main board meetings, the 150-page board pack has to be distributed to 55 people. In the past, each document in the…
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Barcoded documents at Spectrum Housing Group
Spectrum Housing Group has also moved towards paper-free operations with the introduction of an electronic document scanning and retrieval system from ORS that uses barcode technology to capture and index the files and convert them into a digital format. As part of the pre-scanning process, ORS created a header sheet with barcodes containing unique details…
Barcoded documents at Spectrum Housing GroupRead More →
