said that the move to ICM would reduce its support costs by around 20 per cent, a saving around £6,000 per year. ICM will now support the entire hardware and software infrastructure used by WDH’s 1,400 employees. This includes desktop PCs in 21 offices and the laptops, PDAs and smartphones used by WDH’s mobile workers…
Wakefield & District cuts IT support by 20% with ICMRead More →
022 - July 2011
ConvergeOne’s cloud seminar in Manchester
Housing Technology supported ConvergeOne’s seminar on cloud computing and virtualisation in Manchester at the end of July. ConvergeOne, a Cisco Premier Partner and sponsor of the Housing Technology 2012 conference, explained the challenges around cloud computing and discussed the advantages of optimising datacentres and moving to cloud-based services. Cisco, Comstor, NetApp and VMware also took…
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Innovative telecare at Hanover Scotland with Community Network
Innovative telecare at Hanover Scotland with Community Network Hanover (Scotland) Housing Association is using Community Network’s teleconferencing technology to provide ‘befriending groups’ for its elderly residents. The project which began in April 2011 is costing £1,000 for its 12-month duration. Hanover has been using telecare for its residents for over a decade and while it…
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LHA-ASRA’s online feedback with QuestBack
Having committed to achieving 90 per cent customer satisfaction by 2014, LHA-ASRA is using QuestBack’s feedback tool to monitor and analyse tenants’ needs through a number of tenant surveys on its services, such as each time a repair is completed. Paul Trainor, group head of performance management, LHA-ASRA, said, “We operate in over 70 UK…
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Capita signs Family Mosaic and Worcestershire & Luton councils
Family Mosaic, Worcestershire County Council and Luton Borough Council have each recently signed contracts with Capita Software Services for Capita Support. The Capita Support system makes it easier and faster for organisations to assess people’s needs and refer them to the right services, particular for the most vulnerable. Paper-based forms can be mapped to Capita…
Capita signs Family Mosaic and Worcestershire & Luton councilsRead More →
Sovereign Kingfisher slashes repair times by 75% with Mitie
Mitie has developed a bespoke appointment system and redesigned the repairs workflow for Sovereign Kingfisher. Since the adoption of the new system, waiting times for repairs have been cut by 75 per cent and live job orders reduced by over 60 per cent across Sovereign Kingfisher’s 8,000 properties in Hampshire. Four large plasma screens in…
Sovereign Kingfisher slashes repair times by 75% with MitieRead More →
