It is well known that technology is always promising world-changing developments just around the corner. However, in the case of social media, its reality does seem to be living up to its hype. A week hardly goes by without social media being the conduit for a breaking news story, outing a celebrity scandal or even…
Embracing social media in housingRead More →
023 - September 2011
Arena releases community regeneration module
Arena Partnership has released a community regeneration module for its Tracker tenant communications system. The new module allows housing providers to manage all aspects their community regeneration projects including setting both financial and participation targets. Costs and resource usage can be recorded along with staff, agency and participant engagement. Liverpool-based Riverside Housing was closely involved…
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Network Resource Group launches myHA portal
Network Resource Group has developed a portal that allows housing providers and their tenants to manage their rent and repairs online, as well as maintaining the accuracy of their existing data. NRG’s myHA service is intended to make it easier for tenants to access the latest information on rent, repairs and other services around the…
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Linc-Cymru’s Omniledger MyTenancy portal
Cardiff-based Linc-Cymru Housing Association has chosen Omniledger’s MyTenancy portal to give its tenants online access to their rent statements and repairs information, as well as to support its digital inclusion campaign. The new system is expected to be live by the end of 2011 as part of a three-year contract which includes Omniledger managing tenants’…
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Facebook self-service with South Liverpool & Orchard
Having developed a customer self-service portal with Orchard Information Systems for its tenants in October 2010, South Liverpool Homes is about to extend the service via a dedicated Facebook ‘app’. The original portal gives customers access to information and services such as rent accounts, repair requests and personal information, and integrates in real-time with SLH’s…
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InCommunities’ IP-telephony with Intrinsic
Intrinsic Technology has completed a complete IP-based telephony upgrade at InCommunities including a new Nortel-based customer contact centre. Intrinsic upgraded InCommunities’ call server with Nortel Call Server software as the foundation for the new contact centre and for new technologies to improve communications. These changes to the call server allowed Incommunities to use Microsoft Exchange…
InCommunities’ IP-telephony with IntrinsicRead More →
