In a recent SKS survey, we found that nearly half of all call centre managers admitted customer satisfaction levels of less than 40 per cent, and our research suggests that the reason why customers are so dissatisfied can ultimately be traced back to the phenomenon we term ‘knowledge decay’. The knowledge which we refer to…
Eliminating knowledge decay in call centresRead More →
024 - November 2011
Surrey councils pioneer shared data services with GGP
Tandridge District Council and Runnymede Borough Council are pioneering one of the first shared services applications for essential address data using GGP Systems. The partnership is already delivering savings in software and hardware costs, reducing staff overheads and improving data access and security. Using gazetteer management software developed by GGP Systems, Tandridge is hosting Runnymede’s…
Surrey councils pioneer shared data services with GGPRead More →
Civica buys Innogistic & partners with Experian
Civica has just bought Innogistic, a geospatial systems specialist based in Bristol for an undisclosed sum. The acquisition brings specialist technology and resource to Civica, and extends its market presence in the area of location data management. Innogistic specialises in application software and related services with particular expertise in geospatial information systems and is already…
Civica buys Innogistic & partners with ExperianRead More →
Capita joins local government procurement framework
Capita has been chosen as a supplier for the Local Government Software Application Solutions Framework. The new framework is intended to speed up the procurement process for local government by using a shortlist of pre-approved suppliers of software and support services. Housing providers will also benefit from pricing advantages when buying a range of software…
Capita joins local government procurement frameworkRead More →
IT decisions – Putting the cart before the horse
The task of selecting the most appropriate software for the business is now decades old. Yet, as a supplier, we still see a very wide range of approaches to this very important investment decision. I am keen to see potential customers doing a really good job of selecting software – especially if we are in…
IT decisions – Putting the cart before the horseRead More →
Digital By Default report with Race Online 2012
Our brand-new Digital By Default 2012 report, published in association with Race Online 2012, is now complete and will be launched on 28 November; you can pre-order your copy now from housingtechdev.wpengine.com/dbd. Digital By Default 2012 is the first report to focus on digital exclusion in the UK social housing sector. Kindly sponsored by Family…
Digital By Default report with Race Online 2012Read More →
