Led by One Vision Housing in the number one slot, social housing providers have taken seven out of the top 10 places in The Sunday Times’ table of ‘Best not-for-profit organisations to work for’. The report, published earlier this month, shows that housing providers lead the way ahead of public sector organisations, charities and other…
Social housing cleans up in Sunday Times reportRead More →
026 - March 2012
Update on Orchard apprentices
Further to our coverage of Orchard’s apprentices in last month’s issue of Housing Technology, we thought it would be useful to find out more from the apprentices themselves. Richard Aydon, who is studying for an NVQ in information and communication technology while working at Orchard, said, “Since leaving school and joining sixth-form college, I’ve discovered…
Update on Orchard apprenticesRead More →
GIS collaboration in SW England
Public-sector organisations in South-West England are collaborating on a joined-up GIS project to make better use of their housing and property assets and rationalise their accommodation requirements. Led by South Gloucestershire Council and working under the ‘Community Budgets’ initiative, the partnership is using local authorities’ Local Land and Property Gazetteer (LLPG) addressing information to provide…
GIS collaboration in SW EnglandRead More →
GIS – Where are your assets?
Central to the cost-effective delivery of housing repairs and maintenance and tenant services is knowing the precise location of all housing stock. It might sound obvious, but being certain of where flats and homes are in relation to their environment and the nearest depot makes everyone’s job easier. What housing providers and their contractors therefore…
GIS – Where are your assets?Read More →
House-on-the-Hill releases new service desk software
House-on-the-Hill Software has just launched the latest version of its service desk software which is used widely in the housing sector for service and facilities management. SupportDesk 2012 includes a graphical workflow designer for service level management, automated change authorisations for change requests from end-users, and case-based reasoning through an interactive display of possible solutions…
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Better performance management with data integration
Aspirations and expectations of delivering exemplary customer service and an engaging community strategy have never been greater within the housing sector. Business executives and stakeholders continue to place ever-increasing importance on these values and are always looking for solutions to help raise standards and improve tenant satisfaction. My experience is that the key to achieving…
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