Coactiva is due to complete the implementation of its Aspireview performance management system at First Wessex Housing Group in May 2012. First Wessex will use Aspireview as a central location to manage and monitor its performance information, initially covering corporate and departmental performance targets, risks and action plans. Tony Sanderson, corporate planning and performance manager,…
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027 - May 2012
Managing supplier performance
Demonstrating IT services’ value-for-money is now firmly on everyone’s agenda. I attended an excellent session at this year’s Housing Technology conference where the finance director of a London housing association provided great insight into what is important at an executive level; one of the key points he made was, “How will IT, and the suppliers…
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Going Dutch – The new way we work
Henk Korevaar from Ffectis and Micky Kieboom from Ymere Housing in the Netherlands report on their adoption of ‘ the new way of working’ – the effective use of the bricks, bytes, bikes, business and behaviour (the five Bs) to improve productivity and accommodate flexibility in the Dutch social housing sector. The New Way of…
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Putting IT to work
From: Mark Summers, Head of technology sales for housing, JMC IT Sir – April has been an important month for the housing sector with the completed merger of Harvest and Arena to form Your Housing, now one of the biggest housing groups in the UK. From working on solutions to enable the Your Housing merger…
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Self-serving customers
From: Jacqui Stoggall, Director of consultancy, Sovereign Business Integration Group Sir – In a recent seminar we hosted, there was a clear trend for housing providers to look towards management systems and mobile technologies to reduce costs and improve their customer service. Moving towards online customer self-service and mobile technology to provide a smarter service…
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Housing goes app-happy
From: Jonathan Creaser, Head of ICT, Richmond Housing Partnership Sir – Not a week goes by without seeing news about a new smartphone app that will change your life. Whether it’s the ability to pay for your parking or destroy an entire city with Godzilla Monster Mayhem, just like the rise of social media, apps…
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