Halton Housing Trust has launched a smartphone app that lets customers provide details of necessary repairs, report anti-social behaviour, and check their tenancy details and repairs history. The app also links to the Allpay app which means that customers can pay their rent using their smartphone. Halton Housing’s app is available for all Android phones…
Halton Housing launches its own appRead More →
027 - May 2012
Improving customer service with CRM
Judith Comber from Radian Group explains how CRM and integrated software can deliver real benefits. Radian decided to implement Capita’s CRM Lite product from its Open Housing suite in November 2010, and has since identified three key benefits of CRM: centralisation of information; improved service delivery; and better call handling performance. Centralisation of information CRM…
Improving customer service with CRMRead More →
Discretion is the new frontier
Discretion is one of those ‘new frontiers” of customer experience for housing. This sounds like some awful marketing hype but it isn’t. Case study after case study shows that good decisions cost much less than bad decisions and produce more direct measurable benefits. If you think about it for a moment, that’s just common sense….
Discretion is the new frontierRead More →
Who’s afraid of Universal Credit?
There is little doubt that the introduction of Universal Credit is one of the biggest threats this decade to a housing provider’s income. The change to benefits being paid to tenants, and the new responsibility for housing providers to collect the credit allocated for rent, is one that few providers are equipped to tackle. Many…
Who’s afraid of Universal Credit?Read More →
Equifax unveils tenancy verification system
Equifax has launched a tenancy verification service designed to make it easier for housing providers to identify tenancy fraud, reduce the costs of housing misuse and improve the collection of arrears. Housing tenancy fraud includes the unauthorised subletting of a property for profit, using false information in a housing application to gain a tenancy, and…
Equifax unveils tenancy verification systemRead More →
Habinteg Housing chooses Frontier for HR & payroll
Ulster-based Habinteg Housing Association has announced its choice of the Chris21 system from Frontier Software for HR and payroll along with additional modules for P11D and recruitment management. The system is scheduled for implementation between May and August 2012. Chris21 provides a centralised, virtual HR office and will help Habinteg to build a complete history…
Habinteg Housing chooses Frontier for HR & payrollRead More →
