Tunstall has just launched its Housing Services Portal app to enable managers of sheltered and supported housing schemes to monitor and control various features and functions of Tunstall’s Communicall Connect telecare systems from an easy-to-use, intuitive touchscreen application running on a tablet PC. HSP connects to the Communicall Connect system via wi-fi and gives scheme…
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028 - July 2012
Peaks & Plains’ new £16k digital strategy
Cheshire-based Peaks and Plains Housing Trust has revamped its online channels and updated its digital strategy with help from web consultancy Sigma. Following the completion of the two-month, £16,000 project, Peaks and Plains now has a much-improved web presence, supports mobile web users and has more advanced content management functionality. Sigma began its review of…
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Trident gets dynamic with Goldcrest & Xmbrace
Trident Housing Association is pioneering the use of Microsoft Dynamics CRM alongside Xmbrace’s Opti-Time software to decrease costs and improve the accuracy of its repair logging. The new system is planned to be operational by September 2012, with all repairs logged, scheduled and costed in Dynamics CRM, with Xmbrace’s software providing the scheduling functionality. Goldcrest…
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Accent’s good call with Call-2-Survey
Accent Foundation has announced that it is piloting the Call-2-Survey tool from The Housing Contact Company to double the response rates of its repairs satisfaction surveys. Accent’s repairs satisfaction feedback service now starts with an automatic phone call the day after the repair was completed. The outcome of the call is logged to give Accent…
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Knowsley Housing launches Homefirst app for tenants
Knowsley Housing Trust has joined the growing number of housing providers who have developed their own smartphone app. KHT says that it thinks that its Homefirst app is the first of its kind to include a function for paying rent alongside more common features such as reporting repairs and ASB incidents, accessing rent statements, and…
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Flagship calls in Liquid Voice
Flagship Housing Group has completed the installation of a new PCI DSS-compliant call recording and CTI system from Liquid Voice. The new system is now being used around the clock by 40 front-office staff taking up to 150 calls per hour in Flagship’s customer service centre. David Armstrong, head of information technology and systems, Flagship…
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