As one of the housing sector’s youngest IT consultancies, Shaw Consulting has just completed its second year of operations. The company has completed a range of projects for housing providers including business case development to support technology investments, service delivery reviews and ICT infrastructure procurements. To celebrate its second anniversary, Shaw Consulting developed a specialist…
Shaw Consulting celebrates its second birthdayRead More →
031 - January 2013
Joined-up scheduling
From: Nick Shipton, Sales executive, Xmbrace Sir – We have all spent time scratching our heads trying to understand how we can continue to drive efficiencies through our organisations, yet balance that need with continuing to provide our customers with the quality and levels of service they expect. Having installed scheduling systems into around 200…
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UK vs. The Netherlands
From: Joop Schoppers, IT manager, Woningcorporatie De Woonplaats Sir – In The Netherlands, we have about nine IT suppliers in the social housing sector and the number of housing providers has decreased in the last few years because of mergers. The suppliers therefore need to work harder to get new customers, and a new customer…
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Blurring the boundaries
From: Alistair McLeod, Director, Waterstons Sir – It strikes me that many housing providers have a slightly misunderstood view of their strategic priorities which then permeate down and affect effective service delivery and the successful alignment of ICT. Housing providers primarily manage assets and are therefore operationally excellent, meaning they deliver high-quality, repeatable services at…
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Get real about digital
From: Helen Milner, Chief executive, UK Online Centres Sir – It’s inevitable; digital by default is coming for all of us. Universal credit is getting closer so it should be a priority for all housing providers to get their tenants online so that they can make benefit claims and manage their finances. As an organisation,…
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Windows’ shelf life
From: Harneck Chilemba, Finance director, Tower Hamlets Community Housing Sir – I was at Waterstons’ Windows 8 preview last year and was fascinated to see what a huge improvement it is from the XP platform (yes, some of us have resisted Vista and Windows 7). For those of us wedded to the Microsoft environment, Windows…
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